FAQs

You may use the shipping calculator on the cart page to calculate the shipping fee. Simply select your state, enter your suburb name, postcode and click on the Update Totals button to get your shipping rate.

Alternatively, you may also get the shipping rate on the checkout page after you enter your address.

Sydney Metropolitan Area

We are based in Sydney, NSW, Australia. Therefore, the shipping rates are lowest within the Sydney metropolitan area.

  • Small satchels of 500g and below: $6.80
  • Parcels from 500g to 25kg: $10.90

Please check out our Sydney metropolitan area spreadsheet for a list of suburb names that fall within this area. It starts from Sydney, NSW 2000 to as far out west to Blackheath, NSW 2785 on the Blue Mountains.

Local Pickup from Burwood, NSW 2134

You may also select the Local pickup (Burwood) shipping method if you live in Sydney. This is also suitable for orders that exceed the courier limit of 25kg.

You will receive our home office address via email after you have paid for your order.

Collection times are from 1900 to 2200 on weekdays (excluding public holidays), by appointment only.

Look out for this big green button on the order confirmation page and your order confirmation email to book your local pickup appointment through the Calendly appointment system.

Rest of NSW and the Other States

  • Small satchels of 500g and below: $7.95
  • Parcels up to 2kg: $12.90
  • Parcels up to 5kg: $15.45
  • Parcels up to 10kg: $21.95
  • Parcels up to 25kg: $28.95

Please check out our National Flat Rates spreadsheet for a list of suburb names that fall within this area.

Remote or Rural Areas

  • Small satchels of 500g and below: $20.95
  • Parcels up to 2kg: $25.90
  • Parcels up to 5kg: $28.45
  • Parcels up to 10kg: $34.95
  • Parcels up to 25kg: $41.95

Please check out our Remote Flat Rate or Rural Surcharge spreadsheet for a list of suburb names that fall within this area.

Orders are packed on the evening of the day you ordered. Your order will be packed the following evening if you made an order after 2200.

StateCity / RegionTime
NSWSydney, Newcastle and Central CoastSame or next business day
Rest of NSW1 to 3 business days
VICMelbourne1 to 2 business days
Rest of VIC2 to 3 business days
QLDBrisbane, Gold Coast and Toowoomba1 to 2 business days
Rest of QLD2 to 3 business days
ACTCanberra1 to 2 business days
SAAdelaide1 to 2 business days
NTDarwin4 to 12 business days
WAPerth7 to 10 business days
TASHobart and Launceston3 to 4 business days

We ship from Sydney, therefore, the closer you are to Sydney, the faster you will receive your parcel.

Please note that these times are just an estimate. You will receive a more accurate timeline once the order has been shipped.

You may enter your delivery notes to inform the courier on where to leave your parcel and check on the “Authority to leave delivery unattended” option.

All orders shipped by us require a signature as proof of delivery by default.

However, if you choose to authorise our courier company to leave your order unattended without signing for the delivery, you do so at your own risk. vpets and affiliated companies will not be held liable for the loss, theft or misplacement of your orders.

Yes, we can but our shopping cart is not set up to ship internationally at the moment.

Please contact us with the items you are interested in and your city/state/country so that we can provide you with a shipping quote.

No, we don’t have the shipping volume to justify providing free shipping at the moment.

We accept credit/debit card payments through Stripe.com and PayPal.

We also accept direct bank transfer to our bank account. You will receive our bank account details and instructions when you choose this option.

You may email us the bank transfer payment receipt to ua.moc.stepvllun@troppus so that we can process your order immediately.

Absolutely!

We will be importing Yarrah vegan pet food (Netherlands) and Benevo vegan pet food (UK) brands in 2019.

If all goes well, we should be importing Wild Earth koji vegan pet food (USA) and Ami vegan pet food (Italy) in 2020.

The Australian import permit applications take a very long time to process.

The short answer is vpets is made up of one vegan human, three vegan cats and one vegan dog. Together, they make up the “we” of vpets.

You may read all about vpets and the vpets family on our about page.

vpets is our short version of the words “vegan pets”. It is super easy to remember and easy to type.