We stand by our vegan pet food products and would like to help your cat and dog find vegan pet food that they will enjoy eating.
Check out our vegan pet food reviews to see what our happy customers have to say about our vegan pet food.
We are confident that your cat or dog will like our vegan pet products and are willing to make your first order risk-free.
Vegan Cat Food Satisfaction Guarantee: If your cat does not like our vegan cat food after your first purchase of a 1.5kg/2kg bag of vegan cat food, we will issue you a full refund for the first 1.5kg/2kg bag of vegan cat food and you do not need to return the opened bag to us. Contact us within 30 days from the date of your first purchase of a 1.5kg/2kg bag of vegan cat food and we will process your refund promptly.
Vegan Dog Food Satisfaction Guarantee: If your dog does not like our vegan dog food after your first purchase of a 1kg/2kg/3kg bag of vegan dog food, we will issue you a full refund for the first 1kg/2kg/3kg bag of vegan dog food and you do not need to return the opened bag to us. Contact us within 30 days from the date of your first purchase of a 1kg/2kg/3kg bag of vegan dog food and we will process your refund promptly.
Vegan Dog Treats Satisfaction Guarantee: If your dog does not like our vegan dog treats after your first purchase of any vegan dog treat, we will issue you a full refund for the first vegan dog treat product and you do not need to return the opened bag or product to us. Contact us within 30 days from the date of your first purchase of a vegan dog treat and we will process your refund promptly.
Other returns: Please contact us within 30 days of your purchase should you wish to return your order. Refunds less the shipping fee will be processed promptly and payment made by the same method that you made payment.
Our return address is:
TIFS
Attention: vpets Pty Ltd
Warehouse 1B
35 Stennett Road
Ingleburn, NSW 2565
Opened goods (with the exception of your first purchase of a 2kg bag of vegan cat food/vegan dog food or vegan dog treat as described above) will not be refunded and do not need to be returned. Unopened goods will be refunded in full and we can provide you with a prepaid shipping label for you to send the unopened products to a parcel drop off location near you.
Please return the goods in a cardboard box because the goods may be damaged on arrival if it is not properly packaged and will not be refunded.